Frequently Asked Questions

We're talking here about a non-commercial co-operative, but where there is a potential yield of 6% for investors: is that not contradictory?

Buying shares is a way of supporting our project - the more start-up capital we have at our disposal, the more resources we will be able to deploy when it comes to developing the software. There is no maximum amount. Associates will be able to recover any money they have invested through their pension, for example, in accordance with the terms outlined in the statutes and the law governing SCRLs/CVBAs. The share price will be determined each year as part of the annual review process. Shares that are currently worth €1,000 may only be worth around €600 over the first two years, but this could increase to €10,000 10 years down the line, depending on the financial health of the SCRL/CVBA.

The point relating to 6% dividends is quite simple. The purpose of a co-operative company is not to provide lavish returns for investors as is the case in liberal economics. Any profits made by the cooperative will, as a priority, be invested back into development projects.

Should the SCRL/CVBA turn a profit, something which will be assessed after three years, the General Assembly may decide to grant a dividend to associates; under no circumstances may this dividend exceed 6% net (law governing SCRLs/CVBAs).

Will there be a responsive, effective help desk for the adjustment process?

We feel it is extremely important that we offer you effective, responsive support. This department will be made up of five people and will be overseen by Dr Dujardin.

You will be able to contact the help desk by phone, email or live chat with extended hours of service.

Data retrieval

When it comes to data retrieval, we will take all necessary measures to ensure that this is complete.

Given that Medispring is in the process of being built, we are creating all of the necessary fields from the outset in order to allow your previous data to be retrieved. Of course, this is not the case with existing software for which certain fields simply don’t exist at all (e.g. categorisations, contact details, etc.)

  • This will begin on 15/11
  • It will take place automatically in less than 24 hours
  • You will be given a step-by-step guide for this process.
  • Even if your data is on the Épicure server, you will remain the holder of this data. This means that, for ease of use and through regular synchronisations, you will always have a local copy of the database on your PC.

General Practitioner users will be able to migrate in December 2018. Those from HealthOne and CareConnect will migrate during the 2nd half of 2019.

This software is user-friendly, intuitive and adjustable

Medispring will be developed using the most recent technology. Our web designer will give Medispring an attractive, contemporary design.

Medispring will be intuitive: you won't feel lost compared to your previous software. You will be able to read data intuitively from left to right; the full file for the patient on the left, their data sheet, followed by a timeline showing consultations, laboratory reports and reports from co-workers and, lastly, details for each element selected on the right.

For specialists, Medispring will be adjustable: SOAP encoding screens will be adapted to their profession and will be configurable.

Will the software be multiplatform (Windows, Mac, Linux)?

YES: this is a WEB program, meaning users will be able to access it directly using their internet browser (Google Chrome, Firefox, etc.). This means that Medispring will also be accessible on iPads, tablets, Android smartphones or iPhones.

Medispring on a vertical screen

From November 2018 onwards, Medispring will automatically adapt to the width of each screen. By the middle of 2019, special displays will be made available in order to be compatible with specific configurations, such as vertical screens (timelines will be horizontal, not vertical, in order to save space in terms of width, thus making it easier to read data).

What aspects will be operational in V1 when it becomes available in mid-November 2018?

In November, you will have a fully-functional program that meets all of the labelling criteria. However, you will not yet have statistics, the full care pathway module (just a score) and configurable summaries.

Calendar in Medispring

The calendar will be available from November 2018 onwards. It will be multi-user, meaning it will be possible to access a given patient’s file directly. In 2019, a more complete version of the calendar will be made available, which will enable patients to book appointments online.

Data access rights

Each user will be given their own access rights for patient files. These access rights will be determined by the doctor in charge. Secretaries, for example, will be able to consult patients’ administrative files, book appointments, perform administrative tasks (invoicing) or more, depending on the wishes of the doctor in question.

The same applies for paramedic staff, who will be able to view part of the file (prescriptions, orthopaedist notes, etc.).

There will be the option of working in groups of 10 doctors

Medispring’s structure has been designed for use by large groups of doctors and paramedic staff. This is what makes it multidisciplinary.

Given that encoding is centralised within a database that is unique to each group, everything is encoded and read in real-time. Real-time synchronisation is also carried out, allowing the program to be used offline.

Does Medispring work without access to the internet?

Encoding is carried out online on the central database. Synchronisation takes place in real-time.

In the event of access to the internet becoming temporarily unavailable or a power cut (if portable), doctors will be able to continue working. Once connection to the internet has been re-established, synchronisation will start up again and the doctor will be able to work online.

Prices for retired doctors

For doctors aged 65 or older, provided they are no longer in receipt of their Inami bonus (as a result of a drop in activity), Medispring offers a discount of more than 30%, i.e. €820 for annual maintenance.

Automatic eHealth services?

Each time a patient’s file is opened, their insurance details and, therefore, their status as recipients of increased intervention (BIM or non-BIM), will automatically be checked. The medical records for the therapeutic relationship will be verified automatically.

When prescribing chronic medication with a Bf request, a calculation will be carried out and Medispring will display the time remaining in the authorisation in chapter IV for this medication. You will be issued a reminder if the certification has expired. Another example: the date on which the last SUMEHR was sent will be displayed.


Contextual help will be provided online. A range of short videos will be available to help you get to grips with the more complex modules.

Paramedic staff

Medispring will be accessible to all paramedic staff, some with specific encoding screens (physiotherapists, nurses), others with the option of having grades in the files (psychologists, social workers, etc.).

Mycarenet invoicing for paramedic staff will be made available in 2019. A connection will need to be made with corresponding trade programs.

Medispring will be made available for paid care homes from January 2019 onwards. This will include a full price-based invoicing module. A multidisciplinary calendar will also be provided.

Software labelling

By November, Medispring will meet all of the current labelling criteria. In 2019, Medispring will sit the labelling examination (the criteria for the 2018 label will be known at this time). We have until the middle of 2019 to meet these new criteria.

Inami bonuses for GPs

You will receive your 2018 Inami bonus through your previous software. In 2019, you will have your bonus through your work with Medispring, by which time it will have passed the labelling process. Your bonuses will in no way be affected.

Medical Supervision Unit software Late 2018 will also see the arrival of a new

Medical Supervision Unit program modelled on Medispring and which uses the same database. Additional information will be made available to managers of Medical Supervision Units.

When will I be able to make the switch over to Medispring?

From October 2018 onwards, the first doctors finishing their assistantship and who are in the process of setting up will be able to use Medispring, given that they will not have any databases to retrieve. These will assist us in fine-tuning the program.

For those doctors in possession of databases that they wish to migrate, this process will begin on 15th November.

VIP migration

Once you have signed up for VIP installation, you will be visited by one of our IT technicians, who will fully carry out the installation, begin the data retrieval process and give you 2 hours of training. Once you have been using the program for a few days or weeks, we will contact you at a time that suits you for 2 two-hour question and answer telephone interviews. VIP installation costs €650 incl. VAT and is deductible, as you would expect.

Mr Antoine Pairet, our CTO (Chief Technology Officer), currently is a member of the Inami committees and is extremely familiar with the inner workings of e-health and the labelling process. He will be our legal representative, appearing at all of these meetings and ensuring that Medispring apply all of the requested obligations.

Linking up with clinical biology prescriptions

Medispring intend to link up with a number of laboratories in order for them to integrate their laboratory request prescription program into Medispring. This will make it possible to send biology requests directly to the server for each laboratory.

Sending mail via Medispring

eHealthBox can be used to send mail to co-workers in an entirely transparent fashion. When you are preparing the mail for delivery, you will know from the outset whether or not the doctor has activated their eHealthBox, and the mail will be sent in no time at all. This means that you won’t need to use Hector, Medimail, etc.

I have an assistant in October: what do I need to do?

There are two parts to the answer to this question:

  1. If you are CHANGING assistant: you must make a free request for the license numbers for your existing software: you have paid for 1 full year for the assistant, in January 2018.
  2. If this is the 1st assistant that you will have: you must send a request to your program and pay 3 months of subscription.

The cost of Medispring: all of our prices include VAT

You will be able to collect the total for your shares once you begin receiving your pension.

Given that Medispring is a program designed BY doctors FOR doctors, under no circumstances will the purpose of the cooperative company be to make money: every last Euro that comes into the company will be used for the program and to ask our IT staff to tailor the software to meet your needs.

Any requests you make will be assessed by a group of around ten or so doctors before being passed on to IT technicians. Maintenance costs will cover all expenses, meaning you will have nothing extra to pay.

  • Specialist doctors and general practitioners:
    • One-time purchase of the software: €363
    • Annual maintenance €1,210
  • Doctors over the age of 65, drop in activity:
    • One-time purchase of the software: €181.50
    • Annual maintenance €820
  • Assistant physicians
    • One-time purchase of the software by the course supervisor for their current and
    • future assistant: €181.50
  • Annual maintenance €820
    • Young general practitioners and specialists doctors (the first 2 years of * installation)
    • One-time purchase of the software: €181.50
  • Annual maintenance €820
  • Secretaries and administrative personnel = free
  • Installation = free
  • Data retrieval = free
  • Support, user groups = free
  • Backup and cloud subscription included in the price